WARRANTY: All firearms and parts will receive a lifetime warranty on function and craftmanship. The warranty will not cover the following.
- Failures from overpressure or other improperly made ammunition.
- Failure from improper care and maintenance.
- Damage from customer mistakes, such as dropping, modifications, improper storage, ect…
- If you are experiencing an issue, please send us an email describing the problem and photos, if applicable, and we will do everything within our power to resolve the issue to your satisfaction. Sales@ChapmanIndustriesTX.com
SHIPPING: All firearms must ship to a current FFL holder. We must receive a copy of the FFL before shipping a firearm. The FFL selection process will be done automatically during your checkout process and we will recieve a digital lisence copy automatically. We do not Ship Firearms or any other product internationally.
RETURNS/CANCELLATIONS: Due to the “Custom” and “Semi-Custom” nature of the products that we make and sell, all sales are final, and we do not accept returns or cancellations. We will look at all situations on a case-by-case basis and determine if a return or cancellation is warranted. This policy applies to all products including Firearms.
FFL TRANSFER FEE: There is no FFL transfer fee to send your new firearm to the FFL that will conduct your background check and transfer. This fee is included in the price of our firearms. We are required to send the firearm to an FFL of your choice, and you will have to pay any fee that your local FFL requires to receive your firearm from them and to complete nessacary paperwork and background check. Chapman Industries is not responsible for failed background checks and will not refund based on this. We will however allow the firearm to be sent back to us and we will list it on our website for sale. When your firearm sells, we will refund you minus a 25% handling fee.
PRIVACY POLICY: Chapman Industries does not retain any payment information collected from our customers, and all information collected during a sale is securely processed and not released to other merchants, vendors, individuals, etc.
Sending in your (legally owned) firearms for gunsmithing services:
- Do not send any firearms to us until you have made contact and recieved further instructions from us.